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Repair processing

Please fill out the form completely - for each item separately - so that we can process your repair as quickly as possible. Send your device to the repair service in Hamburg. A cost estimate is subject to a fee. In the case of repair work, a charge will be made.

You can contact the repair department by phone number +49 40-209 864-262.

delivery address:

  • vision tools
  • Reparaturannahme
  • Königsreihe 12
  • 22041 Hamburg
  • Germany

Please fill in the form completely:

    your company (mandatory)

    contact person (mandatory)

    street (mandatory)

    ZIP-code and city (mandatory)

    your email (mandatory)

    your phone number (mandatory)

    your customer ID (if exists)

    manufacturer of device (mandatory)

    device type (mandatory)

    serial number (mandatory)

    description of defect (mandatory)

    included accessories (mandatory)

    status of device
    newnormal traces of usageheavy signs of usage

    caseoriginal packagingothers

    guarantee (if YES, please attache invoice)

    pick up at vision tools AMSstandard shippingexpress delivery

    Please note the delivery address: Königsreihe 12, 22041 Hamburg, Germany
    A cost estimate is subject to a fee.